Reproducibility:my account resetted

Recap:

Description:it has been 4 years since i last open my eredan from my facebook. when i was remember, my deck is witchblade deck and lvl 16 /17, but now when i open, my account was lvl 1 and force me to do tutorial again
this is my fb acc
https://www.facebook.com/agung.kurniawan.5832

Setup:

Screenshots:

At first a maybe: Maybe they deleted all "more than x-months inactive"-Accounts at one point. Then you are screwed a bit. But you had ask the support for that.

My story:
At some point they changed the starter-decks and I know when I returned (auter 2 years) My starter deck vanished, but my other cards and my level still was the same.

I was able with help of the support to buy the new starter decks without losing crystals (since the first starter decks where cheaper). I send them a letter and they gave me back those missing crystals, since my shop history screenshot was a proof.

Tip:
Check your history, if you can find anything there and make screenshots and ask the support.
(You can find them when you use the mail-symbol and then use the button "contact us")

_________________
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>^,^<
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Al hail and glory to the Zil, the living Shadow and the Circus!

PS.: Right now I'm only on for calendar. Not playing activ.
We lost the balance too bad since the damned sacred cards.