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| Account reset http://forums.eredan.com/viewtopic.php?f=41&t=20290 |
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| Auteur : | Agung_Kurniawan [ 09 Septembre 2016, 07:45 ] |
| Sujet du message : | Account reset |
Reproducibility:my account resetted Recap: Description:it has been 4 years since i last open my eredan from my facebook. when i was remember, my deck is witchblade deck and lvl 16 /17, but now when i open, my account was lvl 1 and force me to do tutorial again this is my fb acc https://www.facebook.com/agung.kurniawan.5832 Setup: Screenshots: |
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| Auteur : | Cat_Wachter [ 09 Septembre 2016, 11:19 ] |
| Sujet du message : | Re: Account reset |
At first a maybe: Maybe they deleted all "more than x-months inactive"-Accounts at one point. Then you are screwed a bit. But you had ask the support for that. My story: At some point they changed the starter-decks and I know when I returned (auter 2 years) My starter deck vanished, but my other cards and my level still was the same. I was able with help of the support to buy the new starter decks without losing crystals (since the first starter decks where cheaper). I send them a letter and they gave me back those missing crystals, since my shop history screenshot was a proof. Tip: Check your history, if you can find anything there and make screenshots and ask the support. (You can find them when you use the mail-symbol and then use the button "contact us") |
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