[reported] Unable to connect to Eredan

[Mang Isko]

This is one serious bug but nothing seemed to be done about it. I think it is either limited to a geographical region or the device it is on.

If I were to play on my mobile device, it will start to load the logo a bit but it will get stuck. Same internet connection. Cleared cache, etc.

Eredan must have more software diagnostics messages! This is unacceptable for all affected players.

I was able to connect yesterday using my friend's pc. but being the guy he is, he only let me play one amnezy game. bug like this gives me doubt wheter I should by feez anymore.

[Mang Isko]

I finally got in the game on my home pc! And it only took my 5 hours waiting at the eredan logo fuuuuuuuuuuuuuuuuu feerik

[Magius]

This is one serious bug but nothing seemed to be done about it. I think it is either limited to a geographical region or the device it is on.

If I were to play on my mobile device, it will start to load the logo a bit but it will get stuck. Same internet connection. Cleared cache, etc.

Eredan must have more software diagnostics messages! This is unacceptable for all affected players.

I was able to connect yesterday using my friend's pc. but being the guy he is, he only let me play one amnezy game. bug like this gives me doubt wheter I should by feez anymore.

I guess it does bring it into perspective. At anytime, the internet connection to the game server might be buggy or even down. So all your $$$ spent in-game will be down the drain.

Persumably, this is the highest priority bug (in addition to the event bugs). Oh well...

[Magius]

I'm quite curious of what they changed to get this working. It is working now but it is a 2 days lost of connectivity for most of us that is affected by this bug.

[Zurga]

Information from developer team :
A new loading page has been deployed today.
This page can display an error message below the progress bar.
If you are still blocked, please indicate the error message and the percentage of progression.

[Mang Isko]

Information from developer team :
A new loading page has been deployed today.
This page can display an error message below the progress bar.
If you are still blocked, please indicate the error message and the percentage of progression.

sigh. . . . my medallions .

[doctordeath]

Information from developer team :
A new loading page has been deployed today.
This page can display an error message below the progress bar.
If you are still blocked, please indicate the error message and the percentage of progression.

This "new loading page" will not allow me to log in at all as well.

I've been having this problem since last Thursday from SOME computers at SOME sights. Yesterday it worked again everywhere.

Today about nine hours ago it stopped working from ANYWHERE.
There is no number on my screen to indicate the % it has loaded but the flame looks about 50% full.

I have been trying over and over for the past NINE HOURS.
I've tried with different browsers on different computers using different internet connections but the page freezes at the exact same position each and every time.

I have 16 donjon coins and cannot login to BUY MY CARDS.
I also have not been able to earn the final 3 coins I need to get all 3 of the limited edition coins.

I filed a bug report five hours ago but haven't heard anything back yet. I've worked tireless for hours and hours for an entire WEEK to earn those 16 coins and have finally found the rhythm to get to at least 19 coins by the end of this event. If things went well I was even going to try to get to 27 coins so that I could buy all three trophy cards (both versions of Knight-Witch, the item jewel, and the booster) but now I'm worried I might get NONE of the cards at all since I never made the purchase since I thought I had an entire DAY to make my purchase decisions. Now I've been locked out of the game for over 8 hours and have been feeling frustrated and worried this entire time.

Feerik needs to fix this bug ASAP and extend this event another day. This is the type of error that causes players to just quit the game altogether if not addressed properly.

[doctordeath]

Here is a screenshot of where my login freezes

[doctordeath]

Information from developer team :
A new loading page has been deployed today.
This page can display an error message below the progress bar.
If you are still blocked, please indicate the error message and the percentage of progression.

Why would you deploy a new login page in the middle of an EVENT?
Any new deployment that could potentially block people from playing should only be tested/deployed after the time for the weekly has ended but before the new weekly begins when there is NOT an event going on.

[doctordeath]

Here is a screenshot after I reloaded the page and entered my login info again.
It's a different picture during the loading but it freezes when the red fills the flame to the same position.
I've left this screen loading for over an hour and it NEVER progresses beyond this point.
I tried logging in using Firefox, Chrome, Opera and IE and get the exact same result.
I tried logging in from different computers at different locations and get the exact same result.
I'm going out of town this weekend and won't have any internet access from Friday to Sunday so hope this gets resolved soon!
This needs to be the HIGHEST PRIORITY of the Feerik technical AND customer support teams.